Introduction
Kerusi is a seat and venue reservation platform built for event organisers, performing arts venues, conference centres, and hospitality operators. It enables real-time seat selection, booking confirmation, and ticket delivery across both web and native mobile applications — giving attendees a smooth, modern reservation experience from discovery to door.
At the backend, Kerusi gives venue managers full control over floor plan configuration, pricing tiers, capacity rules, and booking windows — without requiring technical knowledge to operate or update.
The Problem
Many event and venue operators still rely on manual booking processes — phone calls, WhatsApp reservations, and spreadsheet tracking — that break down under volume. Double-bookings, payment reconciliation failures, and last-minute no-shows without visibility create significant operational headaches and revenue leakage.
Manual reservation processes regularly lead to double-bookings and overbooking disputes, while the absence of real-time seat availability results in customer drop-offs during checkout. Payment confirmation relies on manual bank transfer checks, delaying seat confirmation, and there is no automated reminder or no-show management system — leaving organisers unable to resell released seats in time. Reporting is done manually from booking logs with no live capacity or revenue overview.
How It Works
Kerusi's venue management console allows operators to configure their floor plan visually — defining zones, rows, seat categories, and pricing — without writing a single line of code. Once published, the live seat map is available to customers on web and mobile with real-time availability updates.
When a customer selects seats, Kerusi places a short-duration hold on those seats while the booking is being completed — preventing race conditions and double-bookings. Payment is processed through integrated gateways, and confirmation with e-ticket is issued instantly upon success.
Organisers can monitor bookings in real time through a live dashboard, trigger promotional pricing for specific zones or time windows, and export attendee lists and collection summaries on demand.
Key Features
Kerusi is designed to handle the full reservation lifecycle — from the moment a customer lands on the booking page to the moment they scan their ticket at the door.
The Interactive Seat Map offers real-time visual seat selection with zone colour coding and pricing overlay, complemented by iOS and Android mobile apps with QR code ticket display and offline access. Payment Gateway Integration supports FPX, credit card, and e-wallet transactions, while Automated Communications handle booking confirmation, reminders, and cancellation notices via email and SMS. The Organiser Dashboard provides a live capacity tracker, revenue summary, and attendee export, and Door Scanning via QR code enables on-site check-in and ticket validation.
Possible Outcome
Venue operators and event organisers deploying Kerusi can expect meaningful improvements in booking completion rates, reduction in double-booking incidents, and operational time savings — based on comparable seat booking platform deployments across the events and hospitality sector.
Real-time seat hold and lock mechanisms are expected to eliminate double-bookings entirely, while a streamlined, mobile-friendly checkout flow drives higher booking completion rates. Automated check-in via QR scanning reduces front-of-house staffing requirements, and organisers gain live visibility into attendance and collection without the need for manual reconciliation.
"Kerusi turns a seat into a transaction — and a transaction into a relationship. Every booking is a touchpoint, and we make sure it's one worth remembering."